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How to submit a Claim

We’re here to make sure the process goes as smoothly as possible. You’ll find all the details in your policy wording, but if you need help, don’t hesitate to reach out. Whether it's filling out the right forms or submitting your claim, we’re just a phone call away—either directly or through your broker.

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Contact us

Need help with your claim? We're just a call or email away. Whether you need advice on the right form or guidance on the next steps, our team is here to make the process hassle-free. Reach out anytime for support. Call us: 0800 112 604 | Email: newclaims@brytesa.com

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View all forms

Find everything you need in one place. From claims to updating your details, simply browse and download the forms you need. Ready to begin? View all forms here.

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6 Easy steps for a Hassle-Free Claim

1

Report the loss to your broker

The first step is to let your broker know about the loss as soon as possible so they can guide you through the process.
2

Complete the claim form and gather documents

Fill out the claim form and gather any necessary supporting documents to help us process your claim quickly.
3

Submit your claim

Once everything’s ready, submit your completed form and documents to your broker or directly to Bryte at 0800 112 604 or via email at newclaims@brytesa.com.
4

Claim registration and assessment

Once we receive your claim, we’ll register it and assess the situation, if needed.
5

Claim reviewed

We’ll review all the details and, if necessary, arrange for an assessment to ensure everything is in order.
6

Claim finalised

After the review, we’ll finalise your claim and get things wrapped up as quickly as possible.

How to claim

What documents do I need to submit

Sometimes, we might need extra documents to process your claim. To make sure you’ve got everything covered, check your policy, chat with your broker, or give us a call. We’re here to help! Below is a quick guide to when you might need to provide additional paperwork. 

Needed forms

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Signed claim form

Fully completed and signed form.

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Policy schedule

Copy of policy schedule, relevant endorsements, and applicable excess.

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Accident report

Accident Report from Police Station (if applicable).

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Premium confirmation

Premium confirmation.

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Reason for late notification

Reason for late notification (Bryte was not notified within 15 days of the loss occurring – motor and property claims, 30 days for all other lines of business excluding liability)
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Third party information

Third Party Information (if applicable)
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Witness details

Witness Details (if applicable)

Bryte Assist

Emergency services

Bryte Assist offers comprehensive 24/7 emergency services across South Africa. From Roadside Assistance and Home Assistance to the Take Me Home designated driver service, Emergency Medical Services, and access to a Personal Health Advisor. Bryte Assist ensures you're supported in any unforeseen situation.

0860 001 121

Available 24/7, including public holidays

Download the Bryte Assist brochure
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Bryte Assist

Body Corporate

The Body Corporate Assist facility offers 24/7 support for a wide range of emergencies, including home repairs, security after break-ins, legal advice, and medical assistance. Services like trauma counselling and a crisis line ensure peace of mind in any situation.

0860 001 121

Available 24/7, including public holidays

Download the Bryte Body Corporate Assist brochure 
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BRYTE ASSIST

Hospitality

The Hospitality Assist service provides reliable cover for homeowners and hospitality providers. Comprehensive coverage includes home and roadside emergencies, including electrical and plumbing repairs, appliance maintenance, legal and medical advice, glass and windscreen replacement, roadside assistance for vehicle breakdowns and geyser replacements. Optional coverage is available for legal costs related to Tax and CPA claims, as well as guest medical evacuation.

0800 55 66 77

Available 24/7, including public holidays

Download the Bryte Hospitality brochure
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Service Providers & Partners

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Our UMA partners

Do you need to claim from a UMA partner? They’re just a call or email away. Whether you need claims advice or guidance, our partners are available to make the process hassle-free.