- BRYTE ASSIST 0860 001 121
- TRAVEL CUSTOMER CARE CENTRE 0860 737 775
We’re here to make sure the process goes as smoothly as possible. You’ll find all the details in your policy wording, but if you need help, don’t hesitate to reach out. Whether it's filling out the right forms or submitting your claim, we’re just a phone call away—either directly or through your broker.
Need help with your claim? We're just a call or email away. Whether you need advice on the right form or guidance on the next steps, our team is here to make the process hassle-free. Reach out anytime for support. Call us: 0800 112 604 | Email: newclaims@brytesa.com
Sometimes, we might need extra documents to process your claim. To make sure you’ve got everything covered, check your policy, chat with your broker, or give us a call. We’re here to help! Below is a quick guide to when you might need to provide additional paperwork.
Fully completed and signed form
Copy of policy schedule, relevant endorsements, and applicable excess
Accident report from police station (if applicable)
Premium confirmation
Reason for late notification (Bryte was not notified within 15 days of the loss occurring — motor and property claims, 30 days for all other lines of business excluding liability)
Third party information (if applicable)
Witness details (if applicable)
Bryte Assist offers comprehensive 24/7 emergency services across South Africa. From Roadside Assistance and Home Assistance to the Take Me Home designated driver service, Emergency Medical Services, and access to a Personal Health Advisor. Bryte Assist ensures you're supported in any unforeseen situation.
Available 24/7, including public holidays
The Body Corporate Assist facility offers 24/7 support for a wide range of emergencies, including home repairs, security after break-ins, legal advice, and medical assistance. Services like trauma counselling and a crisis line ensure peace of mind in any situation.
Available 24/7, including public holidays
The Hospitality Assist service provides reliable cover for homeowners and hospitality providers. Comprehensive coverage includes home and roadside emergencies, including electrical and plumbing repairs, appliance maintenance, legal and medical advice, glass and windscreen replacement, roadside assistance for vehicle breakdowns and geyser replacements. Optional coverage is available for legal costs related to Tax and CPA claims, as well as guest medical evacuation.
Available 24/7, including public holidays